How do I know that my order has been placed?
If you have an order number then your order has been received. You should also receive an order acknowledgment within 24 hours. If you do not receive this confirmation then please Contact Us.
When will my debit/credit card be charged?
Debit/Credit cards are charged at the time of the order, before the order is shipped out.
Can I pay by cheque/postal order?
Yes, you can pay by cheque and/or postal order though your order will only be processed once this payment has been received and cleared.
Cheques and/or postal orders should be made payable to 6202 Limited and posted to:
Hot For Heels And More
1 Blackburn House
Which credit/debit cards do you accept?
We also accept payment by:
And finally, we accept cheque/postal order.
Is it secure to order from this site?
Yes. Our shopping cart processes all the information by using the latest security technology: SSL 256-bit encryption by DigiCert. Please see Security Page for more information.
Do you keep my personal information?
Do you sell or trade any of my information?
How do I know that my credit card details are secure?
Our website uses 256 bit data encryption to send any personal information between you and our servers during your order and registration process.
We do not store your credit card details on our website. Upon completing your order and choosing to pay by debit/credit card you will be securely redirected our secure payment gateway, Stripe, who handle all our card payments. Every transaction is encrypted using advanced encryption technology.
Can I return my item(s)?
Yes, you are able to return your items. Please see our Return Policy.
Can I have my items delivered to an address other than my home address?
Yes of course. We are more than happy to delivery your items to a neighbour or a works address. Please be aware though that most items ordered will require a signature on delivery.
I still haven’t received my items, what should I do?
If you have not received your item(s) within the stated delivery time please Contact Us.
I have received the wrong sizes shoes etc, what should I do?
Email or call us immediately so we can arrange for them to be collected. Once we have received your order back and confirm that the size(s) are wrong, we will dispatch your replacement item(s).
What if the shoes etc don’t fit or are unsuitable?
We offer customers the option of an exchange or refund for orders that are clearly not ‘Made to Order’ or ‘Custom Made’ at the time of purchase providing that we receive them back within 14 days of delivery. Please see our Return Policy or further information.
What is your policy on damaged items?
When taking delivery of your order, if you see that the item packaged looks damaged please have the courier not this before signing for delivery. It is always important that the contents be checked carefully and if damaged reported to us with 3 days of delivery otherwise a claim may not be able to be made. Please see our Contact Us page for more details.
How quickly would my order be dispatched?
If the item purchased is in our UK stock then we normally dispatch same day, if ordered before 12 noon.
All other products are normally imported directly from the US, twice a week and normally dispatched with 5 working days of ordering, unless stated otherwise on the actual product page.
If you require any confirmation on this please don’t hesitate to Contact Us.
How much does delivery cost?
Delivery is FREE to the UK mainland on all products. This service is normally Royal Mail 2nd Class Signed For or DPD 48 Hour Tracked.
We offer upgrades on these services which are offered and calculated at checkout where available.
International services depend on the item and the where, globally, we are posting to. Again, these are calculated at checkout where available.
Do I need to be home to sign for delivery?
Yes, our carrier will require a signature on delivery as confirmation of receipt. You can arrange for the item to be delivered to perhaps a work address or neighbour for convenience.
What if I miss delivery because I was out?
Our carrier will leave a calling card instructing you to collect from your local delivery depot, or alternatively to call them directly to re-arrange delivery at a convenient time for you.
Can you send me a catalogue?
Unfortunately we do not currently offer a brochure or catalogue, but all our products and prices are available on our easy-to-use website.
Do you have a shop I can visit?
We are solely an e-commerce/internet based business and as such we don’t have a store on the high street.
What if my question has not been answered by any of the above?
Please feel free to Contact Us.