We offer a 100% guarantee that if you’re in any way dissatisfied with the goods you have ordered, we will exchange them or give you a refund (less postage costs) provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact within.
Please contact us before making your return to inform us of your intention to return any items
Please have your order number ready.
Repack the item with all the tags still attached.
When returning shoes and boots PLEASE DO NOT WRITE ON THE BOX.
Please return in suitable packaging to avoid damage.
It is advised that you return the item(s) using a tracked service.
We accept no responsibility for any items that are lost in transit to us.
Finally, please return your item to the address below.
Hot For Heels And More
1 Blackburn House
Once we have received your goods we will then process your request for either a refund or replacement.
Please allow up to 7 days from receipt of your return for this to be done.